Return & Refund Policy

Return & Refund Policy

At Diyar Al Rolla, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return if:

  • The item is damaged upon delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The item is unused, unopened, and in its original packaging with all accessories, manuals, and seals intact.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they are defective or supplied incorrectly:

  • Opened software or digital products

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse, accidental damage, or unauthorized repair

  • Products with missing accessories, packaging, serial numbers, or warranty labels

  • Personal care products once opened

  • Products that have been activated, registered, or installed where applicable

3. Change of Mind

If you wish to return a product because you changed your mind:

  • The request must be made within 7 days of delivery.

  • The product must be unused, unopened, and in brand-new condition.

  • Original packaging, accessories, manuals, and invoices must be included.

  • Shipping charges are non-refundable.

  • Return shipping costs may be the responsibility of the customer unless otherwise agreed.

4. Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact our customer support within 48 hours of delivery and provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A description of the issue

After verification, we will arrange a replacement, repair, or refund as appropriate.

5. Refund Process

Once the returned product has been received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refund processing typically takes 7–14 business days, depending on your payment provider or bank.

  • Shipping and delivery charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchange Policy

Eligible products may be exchanged for the same item or another product of equal or greater value (subject to payment of any price difference), depending on stock availability.

7. Warranty Products

Products covered under a manufacturer's warranty will normally be handled through our Warranty Policy. If a product develops a manufacturing fault after the return period, it may be repaired or replaced in accordance with the applicable warranty terms.

8. Return Procedure

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization instructions.

  4. Securely package the item with all original accessories.

  5. Ship or deliver the item as instructed.

Returns sent without prior authorization may experience delays or be declined.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in the United Arab Emirates.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to resolving all customer concerns fairly, efficiently, and in accordance with applicable UAE laws.